A WhiteBox System is a personal computer or server without a brand name (ie. HP, Acer, Dell).
Do WhiteBox computers have any type of warranty?
Yes, our systems have warranty covering the overall system and their parts. However, unlike branded computers, each component and brand may carry different (usually longer) warranty periods. For more information on warranties, check our Warranty Policy.
What happens if my computer stops working?
If your computer stops working, contact us at firstname.lastname@example.org and we will determine the issue. If the malfunctioning component is still covered by the manufacturer’s warranty period, we will retrieve your system and repair/replace the component(s) free of charge. For more information on warranties, check our Warranty Policy.
Will there be an operating system pre-installed on my computer?
All WhiteBox builds come with either a 30-day trial version of your preferred Windows operating system free of charge or any open-source alternative. If you wish to buy the Windows operating system through us, we will gladly purchase it for you. However, you will need to activate the product key yourself. This ensures that you are receiving an authentic copy of your operating system with your computer.
Can I still buy a WhiteBox System if I live outside of the Ottawa-Gatineau area?
Currently, WhiteBox Systems only operates in Ottawa-Gatineau and the surrounding area. We are hoping to branch out to other regions in the near future! Feel free to contact us if you have a question about availability in your region!
How can I pay for my system?
You have the option to pay through PayPal using your PayPal account or any of the major credit cards. Please see the Terms & Conditions for payment methods.